Back to site

Store Policy

No Refunds or Returns – Exchange Only Policy

If you wish to exchange an item, please contact the sales department at sales@cast312.com within 30 days of the ship date for international orders and 15 days for domestic orders. Returned items must be in their original condition, unworn and unwashed. You will be responsible for all shipping charges unless you received an incorrect item or size. We will exchange the item within 5-7 business days of receiving the returned item. If item you ordered is not available, you will be notified and will have the option for a store credit or a refund.  Please be advised that refunds may take up 7-10 days to process and will be sent back via PayPal.

Sale items or Coupon Code Discounts (BlackFriday/CyberMonday/Promotional)

Unless noted, these items are eligible for exchanges or store credit only – No refunds are available for sale items, exchange or store credit only.


Please e-mail sales@cast312.com prior to shipping out exchange item(s). Please include the following information for your return:

-Name, Address, Phone Number, Email

-Original purchased product

-Date of purchase

-Reason for exchange

-Exchange for which product

Please send all returns to:

CAST Crew 
2115 N. Mozart St 
Chicago, IL 60647